Privacy Policy

1. Introduction

Megaverse Live ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and booking platform at https://megaverselive.com.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register, book a session, or contact us, we collect:

• Name, email address, and phone number
• Account credentials (password)
• Booking preferences and session details
• Payment information (processed securely via Razorpay and PayPal)
• Messages and communications with mentors
• Profile information (bio, photo, location)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent
• Referrer source
• Cookies and tracking data

2.3 Payment Information

Payment processing is handled securely by Razorpay and PayPal. We do not store complete credit card details. Only transaction IDs and booking references are stored in our system.

3. How We Use Your Information

We use collected information for:

• Processing bookings and payments
• Providing customer support
• Sending booking confirmations and reminders
• Improving our platform and services
• Complying with legal obligations
• Fraud detection and prevention
• Analytics and platform optimization
• Marketing communications (with your consent)

4. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data in transit
• Secure password hashing (bcrypt)
• Secure database storage with access controls
• Regular security audits and updates
• Limited access to personal information

However, no method of transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

5.1 With Mentors

Your name, email, phone, and booking details are shared with the mentor assigned to your session to facilitate communication and delivery.

5.2 With Payment Processors

Razorpay and PayPal receive necessary payment information to process your transactions, as per their own privacy policies.

5.3 Legal Compliance

We may disclose information if required by law, regulation, or legal process (subpoena, court order, etc.).

5.4 No Third-Party Marketing

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember login information and preferences
• Track page analytics
• Improve user experience
• Prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

7. Your Data Rights

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format

To exercise these rights, contact us at hello@megaverselive.com.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide services and support
• Comply with legal obligations
• Resolve disputes
• Maintain booking history and records

After 3 years of inactivity, inactive accounts may be deleted. Booking records are retained for 7 years for payment reconciliation.

9. International Users

Megaverse Live operates from India. If you access our platform from outside India, you agree that your data will be transferred to and processed in India under Indian data protection laws.

10. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before sharing information.

11. Contact Information

If you have questions about this Privacy Policy or your data:

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting. Your continued use of the platform constitutes acceptance of the updated policy. We recommend reviewing this page regularly.